Return and Exchange Policy
RETURN AND EXCHANGE POLICY
Last Updated: 01/05/2024
Thank you for shopping at https://www.akvinfotech.com/
If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy.
The following terms are applicable for any products that you purchased with us.
INTERPRETATION AND DEFINITIONS
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Exchange Policy:
Goods refer to the items offered for sale on the Service.
Orders mean a request by You to purchase Goods from Us.
Service refers to the Website.
Website refers to My Site, accessible from https://www.akvinfotech.com/
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
GENERAL RETURN POLICY
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair/replace it, or credit your account.
You are eligible for a REFUND or EXCHANGE which are subject to the below terms:
Products that are bought from the Physical Stores can be returned.
All Items are eligible for return exempt the products that are: Digital Products, Licenses, Downloaded Items, Used and Physical Damaged Items
You are always required to ship back the items by following the shipping instruction:
Ware House: AKV INFOTECH, #143/135, Koorsampatti Village, Samalpatti Post, Uthangarai Taluk, Krishnagiri District – 635306.
REFUND POLICY
In order to be eligible for a refund, you have to return the goods within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
- Product must have the receipt or proof of purchase
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
- Product must have the receipt or proof of purchase
After we receive your product, our team of professionals will inspect it and process your refund.
The money will be refunded to customers BANK ACCOUNT and the following information are needed to be provided:
Customer Provided Bank Details or Original Payment Method
EXCHANGE POLICY
Product can be exchanged for a different size or color variation, provided that such variation is available. Customers are allowed to exchange for item within 7 days. Exchanges exceeding 7 days will not be processed.
In order to be eligible for exchanges make sure that these following conditions are met:
- Product must be returned in its original packaging
- Product wasn’t used or damaged
- Product must include original tags (if applicable)
- Product must have the receipt or proof of purchase
You are required to ship back the product for the item to be inspected and replaced.
You exchanged product will be processed Once items are received and conditions confirmed.
You are given the rights to exchange the item, Once. Provided that all conditions in Exchange Policy are met.
.Unfortunately, product that were marked as a gift when purchased is not allowed to be Returned or Exchanged.
Unfortunately, product that were marked as a Bundled when purchased is not allowed to be Returned or Exchanged.
HOW TO INITIATE A RETURN
If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:
Email Address: [email protected]
You will be updated for their Return Status through their EMAIL, PHONE, and SMS provided that all contact information is recorded to us.
Additional Informations:
*All Products are verified and Refunds will be processed within 7-15 days of product verification (Should Match the Following Conditions).
At AKV INFOTECH, we strive to ensure your satisfaction with every purchase. Our refund policy is designed to be fair and transparent, providing guidelines for both electronic and digital goods. Please review the following terms and conditions carefully:
**1. Electronic Goods:**
a. **Eligibility:**
Refunds for electronic goods such as hardware components, gadgets, and appliances are subject to the following conditions:
i. The item must be returned in its original packaging and in unused condition.
ii. A proof of purchase, such as a receipt or order confirmation, is required.
iii. The request for a refund must be made within 7 days from the date of purchase.
b. **Non-Refundable Items:**
Certain electronic goods may not be eligible for a refund if they fall under the following categories:
i. Software or products with activated licenses.
ii. Customized or personalized items.
iii. Items damaged due to misuse, accident, or neglect.
c. **Refund Process:**
Upon meeting the eligibility criteria, refunds for electronic goods will be processed as follows:
i. A thorough inspection of the returned item will be conducted to verify its condition.
ii. Refunds will be issued via the original payment method or as requested by buyer within 7 business days of approval.
iii. Shipping and handling charges are non-refundable unless the return is due to an error on our part.
**2. Digital Goods:**
a. **Eligibility:** Refunds for digital goods including software, applications, and digital downloads are subject to the following conditions:
i. The request for a refund must be made within 2 days from the date of purchase.
ii. The digital product must not have been downloaded, accessed, or activated.
b. **Non-Refundable Items:** Certain digital goods may not be eligible for a refund if they fall under the following categories:
i. Products with activated licenses or subscription-based services.
ii. Items explicitly marked as non-refundable at the time of purchase.
iii. Services that have been provided or initiated.
c. **Refund Process:**
Upon meeting the eligibility criteria, refunds for digital goods will be processed as follows:
i. Verification of the eligibility criteria will be conducted.
ii. Refunds will be issued via the original method of payment within 7 business days of approval.
iii. Once a refund is processed, access to the digital product will be revoked.
**General Terms:**
1. All refund requests must be submitted to our customer support team via Phone +919952758331.
2. AKV INFOTECH reserves the right to refuse refunds if the return does not meet the specified criteria.
3. Refunds are subject to applicable laws and regulations.
4. This refund policy is subject to change without prior notice.
By making a purchase from AKV INFOTECH, you acknowledge that you have read and agreed to our refund policy. If you have any questions or concerns, please don’t hesitate to contact us.
Mr.K.R.Vigneshwar,B.E.,
Grievance Officer,
AKV INFOTECH.
+919952758331
